Support Options

 

 

Email the Help Desk with a detailed description of the issues you are experiencing. You will receive a notification that a Support Ticket has been created and you will be contacted by a Support Representative.

 

 

Contact our Help Desk at (415) 842-3275.

Our Support Representatives are available to help you during normal business hours - 8:00 to 5:00, PST/PDT. Our Support Representative will create a Support Ticket and get someone to assist you.  *If you need help after hours, please let our on-call operator know and they will page an on-call technician.  

For Remote Assistance, please visit our Remote Support Portal.

 

 

Log into your Customer Portal and you will have the option to Create a Ticket, as well as view past support requests and other information.

(For first time users: Click the green “Sign Up” button to create your account, and activate it via the verification email you will receive.)